Housing Advice and Benefits Team Manager
Rugby - Hybrid
Job Role
Reporting to the Chief Officer Communities and Homes, be the operational lead in delivering a continuously improving, creative and empathetic Housing Advice and Benefits Service, which is responsive to the needs of customers and reflective of our corporate values.
Main Responsibilities
Work with a broad range of stakeholders for the prevention and management of homelessness and rough sleeping in the borough
Managing the housing waiting list and allocation of homes (including nominations to Registered Providers) in accordance with the Council's adopted allocations policy
Overseeing the delivery of a compliant and responsive Housing Benefits Service and Council Tax reduction scheme
To ensure that complaints, MP and Ombudsman enquiries are responded to in compliance with our service standards, and are used as a data source to inform potential service improvements.
Take a lead role in creating, delivering and monitoring the implementation of relevant strategies, service plans and service area projects identified in the Corporate Strategy Delivery plan.
Effective management of staff, budgets, health and safety and business continuity plans to ensure an efficient and responsive service.
