Housing Solutions Officer

Full Time
Salary: £22.00 per hour
Location: Kingston upon Thames, London
Sectors:Housing & Local Authority

Housing Solutions Officer


£22 Per Hour

I am recruiting for a local authority who us is looking for someone to work proactively and collaboratively with households who are homeless or threatened with homelessness to provide comprehensive advice and assist them to prevent their homelessness by retaining their current housing where possible, or otherwise to help them to relieve their homelessness by helping them to secure alternative accommodation.

You will agree practical and reasonable steps for the Council and the household to take to prevent and/or relieve homelessness. Households will include private or social tenants, home owners, those evicted by family members or facing relationship breakdown, and may be vulnerable and/or have complex needs. It will be the responsibility of the post holder to ensure that all performance targets are met, promote the profile of the Council's services and ensure high levels of customer satisfaction and support the Team Manager by contributing to the overall development of the service.

Key Responsibilities

To ensure that all aspects of the Housing Solutions Service are delivered effectively in line with legislation and statutory guidance, policies, procedures and protocols.

To provide high quality advice and assistance and ensure homelessness is prevented wherever possible by providing effective advice.

To ensure that all homelessness investigations are undertaken in accordance with statute, the Code of Guidance, case law, local authority agreements and Council policy.

To manage a caseload of applicants who have approached the Council for assistance under the Homelessness Reduction Act, keeping your caseload under

To participate in the operation of a duty rota system for 'homeless on the day' interviews and to arrange placement of people into interim emergency accommodation where required.

To make decisions with respect to homelessness applications and to ensure the efficient referral of cases for longer term temporary accommodation to the Housing Access service where the Council has accepted a duty.

To ensure accommodation is provided to qualifying homeless applicants at point of homelessness accessing accommodation suppliers provided through the Housing Supply team.