Information Officer

Full Time
Salary: £21.00 per hour
Location: Hackney, London
Sectors:Unqualified Social Care

Information Officer

Full time: 36/hr a week
Start date: ASAP

AKTON Recruitment is working closely with the local authorities and we are looking for a Information Officer to join the Children & Young People's Services in the Hackney area.

Purpose of the job

The First Access & Screening Team (FAST) operates as a single 'front door' for Children & Young People's Services. Through integrated social work professional expertise and multi-agency intelligence the service is able to rapidly assess risk and need to ensure that children and young people are rapidly signposted to the right help at the right time.

The service is led by a team of Screening & Referral Managers responsible for providing an effective safeguarding response to professionals and members of the public who are concerned about a child's welfare and/or requesting services to meet identified needs.

The service is co-located with a range of agencies and works closely with professionals delivering services for children across the council.

The post holder, under the supervision of the Senior Information Officer, will load contact data and through robust scrutiny and analysis of information held on a range of IT systems provide timely and proportionate information for managers, external forums and partner agencies. The post plays a key role in supporting the efficient running of the service and in contributing to the overall effectiveness of referral and support mechanisms for services to children in Hackney.

The post holder will be a motivated and enthusiastic individual with a keen eye for detail and a strong capacity to work in a pressurized and busy environment to achieve deadlines.

Main duties and responsibility:

1. To create accurate records of 'contacts' to the service in respect of children and young people in need of help or protection by loading time sensitive data in an efficient manner.

2. To undertake thorough database checks on children and families in response to local authority information requests ensuring that these are completed in a timely and professional manner.

3. To support the service by screening duty calls from the public and professionals and accurately recording safeguarding concerns.

4. To provide clear, concise and accurate reports detailing proportionate and relevant information held about children and families on request.

5. To support the development and maintenance of operating procedures covering all elements of data input; data cleansing and other controls to ensure the accuracy and completeness of data.

Knowledge, Skills & Abilities

  • Keyboard skills and an aptitude for entering data quickly and accurately whilst maintaining a high level of alertness to the quality and meaning of the information being processed.
  • Experience of maintaining and developing management information systems.
  • Confident use of the Microsoft Office and Google toolset and the Internet and broad confidence in a range of software applications including email, web browsers etc. To be computer literate and in possession of the skills necessary to work with information management and recording systems.
  • Excellent oral and written communication skills, including the ability to relate confidently and effectively with partners, members of the public and colleagues.
  • Capacity to prioritise tasks, manage own workload and be accountable for records and contacts with and relating to children and families.
  • Ability to summarise, analyse and evaluate complex information
  • Ability to work as part of a team, establish and maintain effective communication and good working relationships.