Leasehold Services Officer
Hackney
To positively contribute to the Leasehold Services Team responsible for the effective recovery of major works, ground rent, service charge, reserve fund, shared ownership rent and any other specified debt from leaseholders, freeholders and shared owners.
To bring complex and contentious cases to the attention of the appropriate Income and Disputes Resolution Officer for prompt resolution.
To provide comprehensive administrative and business support to Leasehold and Right to Buy Services (LRTBS) including; organising customer and resident events; processing lease extensions and alterations; monitoring customer correspondence; administering the subletting register; and ensuring the accurate and timely update of accounts.
Key Responsibilities
To be responsible for the effective collection of any standard non-contentious major works, service charges, ground rent, shared ownership rent, and any other income.
To interview and advise customers clearly and sensitively, on issues relating to payment of shared ownership rent, ground rent, major works, service charges and reserve fund.
To identify and arrange suitable assistance for vulnerable residents and carry out referrals, as and when required, adopting a multi-agency approach to ensure all safeguarding concerns and observations are appropriately reported and documented.
To monitor, and when necessary, investigate the financial position of each account, to ensure that payments have been applied correctly.
To effectively liaise with debtors and/or their solicitors, banks, and building societies in order to manage any service charge, major works, ground rent, shared ownership income account on a sale or resale.
To issue appropriate standard template letters and documents to customers to support the Team's activities, including payment slips, standing order forms, direct debits and statements of accounts in a timely and efficient manner.
