Senior housing Management Services Officer (ASB & DA)

Full Time
Salary: £30.00 - £33.00 per hour
Location: Uxbridge, London
Sectors:Housing & Local Authority

Senior housing Management Services Officer (ASB & DA)


I am recruiting for a local authority who is looking for someone to lead on prevention and intervention to help residents sustain their tenancies. You will work with internal and external stakeholders to contribute directly to the councils vision to keep communities safe.

Job Role

To take a leading role in the management of Anti-Social Behaviour and Domestic Abuse Case Work, working in conjunction with internal and external agencies to assess risk of victims of Domestic Abuse and implement safety measures and robust support package for victims.

Proactively support improvement by providing advice on national and local changes in anti-social Behaviour and domestic abuse policy and changes to statutory duty.

Provide effective and efficient management of an ASB and domestic abuse caseload across the managed housing stock including Colne Park across a range of secure and non-secure occupation arrangements.

Maximise all opportunities for support to vulnerable tenants as part of managing and mitigating the risks of tenancy failure and impacting positively on unacceptable behaviours.

Ensuring that breaches of tenancy are appropriately and proportionately responded to in the Council's capacity as a responsible social landlord.

Key Duties

Responsible for the effective management of an allocated caseload in line with the model of service and presenting level of risk.

Provision of high quality short- and longer-term complex and High Risk case work management associated with vulnerable perpetrators of anti-social behaviour.

Ensure the ongoing assessment and management of risk to prevent and mitigate the potential for harm to any resident.

Work with appropriate services to ensure unmet needs are recognised, assessed and met to provide the most appropriate response to presenting behaviours.

Deliver tailored and innovative interventions and support which overcome presenting barriers to engagement, achieve resolution of tenancy breaches and secure long term tenancy sustainment.

Develop and maintain a mature, comprehensive and effective partnership network which can be drawn upon to address presenting needs and casework issues.

To make a contribution to the development and implementation of the Service Plan ensuring that the role and contribution of effective casework and risk management is reflected and understood.

To positively engage in and understand the value of case work supervision, including the use of feedback and constructive challenge, to ensure that casework and tenancy risks are being effectively managed.