Temporary Accommodation Management Officer

Full Time
Salary: £23.00 per hour
Location: Havering, London
Sectors:Housing & Local Authority

Temporary Accommodation Management Officer


Job Role

I am recruiting for a local authority who is looking for a dynamic individual to join our busy PSL management team within the Housing Demand Service. You must have excellent customer care, experience in housing services and excellent time management skills dealing with conflicting priorities. You will be part of a team providing help and support, tenancy management (including anti social behaviour) and housing options advice to our residents in PSL temporary accommodation.

To provide a high quality housing management service which deals with tenancy matters to homeless households living in private sector leased (PSL) temporary accommodation. Be an advocate and champion for the local housing service to your local patch. Support people to sustain their homes and quality of life. Provide advice for safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence.

Act as the principle point of contact for a local area, estate or patch or group of residents so that the environment and condition that residents experience is high quality and well maintained.

Key Accountabilities

Provide an holistic housing management service to residents on defined patch or area. Ensure residents and staff are aware of best way to manage and maintain local area.

Manage casework, provide advice and make decisions in line with tenancy terms, lease conditions, and other policy and procedural guidelines.Communicate with customers through high standards of responsiveness, courtesy and professionalism.

Maintain effective planned schedule of visits and inspections to quantify,evaluate and deliver the right resources to address support and enforcement
requirements across entire patch or local area. Acts as lead case officer to deliver best outcome whether through support or through court action.

This position requires access to a vehicle and full valid UK driving licence.